Talking to Crazy

For many people, a spouse or boss who is acting “crazy” or irrational seems like they're out of control. However, psychiatrists know that it's not quite that simple. It's hard to understand why a person in your life would act that way when you don't know what is going on for them. Yet psychiatrist Mark Goulston says it's possible to communicate effectively with people who are acting in an irrational manner, even if you don't know what's going on for them personally. In Talking to Crazy, Goulston shares his bestselling formula for getting through to the resistant people in your life: You have to learn to lean into the crazy?to empathize with it. When you do this, you'll find that the person receives your communication more readily—and the communication will be far more effective.