QBQ!

The book QBQ! The Question Behind the Question® (John G. Miller) provides a persuasive argument that no organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability. The solution to all problems is found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQ's—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.