Delicate Edible Birds

Defensive design for the Web is what defensive driving is for the road. Good site defense can make or break the customer experience, just as good or bad highway driving can. This book shows you what to do (and not do) to ensure that your customers' needs are met and their questions answered; gives guidelines to prevent errors; and retrieves your customers if a breakdown occurs. It also shows you how to evaluate and improve your own site's defensive design.