Amaze Every Customer

Delivering an exceptional customer experience at your company is the competitive edge of new-era business. Customer service expert Shep Hyken offers a compelling example of an organization that delivers amazing service consistently, Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Ace’s success can be attributed to five key areas: leadership, culture, one-on-one, competitive edge, and community. In this groundbreaking book Shep explores each area and provides practical strategies that can help you establish your own commitment to delivering amazing service across the organization.