Delivering Happiness

Zappos CEO Tony Hsieh explains how his company's focus on corporate culture has led to unprecedented success. Hsieh makes it a point to pay employees $2000 if they quit within their first year of employment; customer service is not just a department at Zappos, but the entire company; Hsieh seeks to grow both personally and professionally through focusing on an employee's personal growth as well as the growth of the company; Hsieh seeks to change the world, and works endlessly to make money.