It’s Always Personal

In this groundbreaking look at what’s really going on from 9 to 5—the crying, yelling, and bullying, as well as the friendship and laughter borne of creative collaboration—journalist and former corporate executive Anne Kreamer shows readers how to get rational about our emotions in an emotionally charged workplace. With women now the majority of the workforce and the lines between office and personal life blurring as never before, the dynamics of work have shifted profoundly. It’s Always Personal combines the latest information on how our neurobiology impacts our behavior (and vice versa) with candid stories from employees across all walks of life about their emotions on the job. After decades of ignoring how emotions affect performance at work, companies are slowly recognizing that policies like banning personal cell phones or shortening lunch hours won’t solve a fundamental issue—without learning how to deal with their feelings more effectively, workers won’t be able to do their jobs well. Kreamer applies data from two national surveys conducted for this book to reveal exactly what makes workers feel valued and engaged by their companies, explaining how to implement these findings in practical ways for maximum effect.