


Book
Difficult Conversations
352 pages · 2010 · Rating 4.8
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Takeaways
Description
The Harvard Negotiation Project, creators of the bestselling guide Getting to Yes, has updated their bestselling book-now with new material from experts on difficult conversations. You'll learn how you can: Identify the underlying structure of every difficult conversation Use the best strategies to start a conversation without defensiveness Listen for the true meaning of what is not said Stay balanced in the face of attacks and accusations












































